Learner Manual

You can create a free account in under a minute.

1. Open the app and choose Sign up.
2. Enter your work email address and a strong password, or continue with Google.
3. Confirm your email if prompted, then complete your profile.

Your profile details are private by default. You control what appears on any public learner page.

Use the same method you used at sign-up. If you forget your password:

1. On the sign-in page choose Forgot password.
2. Enter your email and open the reset link we send you.
3. Set a new password and sign in again.

If the reset email does not arrive within a few minutes, check your spam folder and confirm you used the correct address.

The catalog lists every course you can enroll in. You can filter by topic, format (cohort or self-paced) and level. Each course page shows what you will learn, how long it takes, and the modules included.

You can gain access to a course in three ways:

• Direct enrollment — a one-time purchase for a single course.
• Subscription — access to everything included in your plan.
• Organization seat — assigned by your employer or association.

Your current access is listed under My learning.

Open a course, then choose the next lesson from the module list. When you finish, select Mark complete. Your progress is saved automatically and syncs across devices.

Choose Listen to hear the material instead of reading it. The lesson audio player includes pause, back 15 seconds, forward 15 seconds, restart, stop, and a position control. On the learning home, Today’s learning sessionguides you through a short Learn, Check, and Continue sequence.

The notebook stores your personal notes for every module. Bookmark a lesson to jump back to it later from the notebook or your dashboard.

Quizzes appear after the lessons in a module. You can retake a quiz if you do not pass on the first try. Your best score is recorded.

When every lesson and quiz in a course is complete, your certificate is issued automatically. Download it as a PDF or share the verification link on a professional profile.

Lessons, knowledge checks, practice, streaks, course completion, and certificates can unlock achievements automatically. New achievements appear in your notification centre and on the Achievements page, with a clear next milestone to work toward.

If your course includes live sessions, they appear in the in-app calendar with a link to join. All times are shown in your local time zone.

Every course has a discussion board. In a cohort you can also open private threads visible only to your cohort or organization, or public threads visible to all learners.

• Use the Report action on any post that breaches the code of conduct.
• New posts are checked by an AI moderation pass; borderline content is queued for a human moderator before it appears.
• Subscribe to a thread to receive replies in your notification centre.

Highlighted terms in lessons show a plain-English definition on hover or tap. Use margin notes to add your own explanation or question next to a passage — notes are private to you unless you share them with your cohort.

The AI Tutor answers questions about the lesson you are on, explains terms in plain language, and can suggest practice questions. It is a study aid — not legal advice — and its output should be checked against the source material and, where relevant, a qualified professional in your jurisdiction.

The floating Help & Support button answers platform questions such as where to find the Document Vault, how billing works, or what to do when a link expires. For lesson-specific study help, open the Tutor inside the lesson.

Once you complete a course you can leave a 1–5 star rating and an optional written review. Reviews are public and attributed to your display name; you can edit or delete yours at any time.

Learning paths bundle several courses into an ordered journey. Enroll from the path page; your progress across every course is shown in one place, and a path certificate is issued when you complete the full sequence.

Select the magnifier in the top bar (or press /) to search across the catalog, lesson library, glossary, and learning paths. Results are ranked by relevance and respect your entitlements.

Under My learning, set a weekly minutes goal and pick which days you want a reminder. Your streak counter shows consecutive weeks in which you met your goal. Reminders are opt-in and easy to turn off.

The bell icon in the top bar lists your unread notifications. Open Notifications for the full history and to mark items as read. You can control which notification types you receive from Account → Notifications.

Document Vault gives you two spaces in one account: an Organization vault for governance, compliance, HR, finance, and handover records, and a Personal vault for family, property, identity, and career documents. Every account starts with a free Personal vault and a shared free storage allowance.

Vault Submit is a separate free intake tool for collecting documents from someone else by link. The sender can attach supporting files, state the purpose, name the sender office or title, and require specific documents. Only the named receiver completes the submission; other listed people receive notice only.

• Each submission can hold up to 150 MB and 10 files.
• There is no deadline by default and files are never deleted automatically. Add a suggested date or friendly reminders if you like.
• You can save a draft request, cancel a live request, print a record, or archive a finished one.
• Templates and intake defaults can reuse wording, purpose, notes, and document lists — never previous files, people, links, or dates.

Standard accounts can keep up to 10 live requests at a time. If you reach that limit, the app explains what to close or archive and links to a plan that fits higher-volume document intake.

Open Settings from the account menu or home menu to update your profile, notification preferences, privacy choices, security settings, and data controls. Security settings include password changes, signing out of other devices, your vault PIN, second-step verification, trusted devices, and recent sign-in details.

Your vault can ask for a vault PIN and an extra verification step before protected documents open. Keep your PIN safe: support can help you recover account access, but cannot simply read or reveal a vault PIN for you.

Use the data controls if you need a copy of your account information or want to request permanent account closure. Destructive actions ask you to confirm before they proceed.

The Compliance Audit starts with a free, plain-language self-assessment for Canadian charities, non-profits, and corporations. When you finish, you see an instant risk category, risk score, and top issues.

If you need more detail, choose a paid PDF report tier or the Audit + Consult tier. The consult tier includes a 30-minute virtual session and a follow-up summary. Audit reports are compliance-education tools unless a scoped consult states otherwise.

When a study group or 1:1 coaching call is easier live, use the Book a virtual meeting button in the header, footer, or on your course page. It takes you to our /virtual-meeting page, where you can learn how the companion scheduling product works — cost, privacy, devices — and open it from there. No new sign-up is required on Legal Risk Alert for a one-off meeting.

Dates and times are shown in your local time zone using your browser's language settings. Prices are shown in Canadian dollars by default where a display selector is available; you can switch the display currency for comparison. Payments are processed in U.S. dollars unless a checkout screen says otherwise.

Common fixes:

• Refresh the page and try again.
• Sign out and sign back in to refresh your session.
• Try a different browser or device.

Still stuck? Use the help widget in the app or contact support. Include your account email, the page you were on, and what the app told you to do next. If a button is unavailable, check the nearby message first — it usually names the missing step, limit, expiry, or plan requirement.